Technical Support Engineer, Information Technology Group | Core Operations
Core
Provide first- and second-line end user support for computers, local area networks, and collaboration technology to FTI Consulting staff and clients.
Role type
Technical Support Engineer (IT Operations)
Builds
IT support services for internal staff and external clients
Domain
Corporate IT / Managed Services
Deliverable
client delivery
Required skills
Windows/macOS support, Microsoft 365 administration, network troubleshooting, device configuration, incident management, ITIL practices, asset management, mobile device management
Preferred skills
ITIL Practitioner certification, advanced PC architecture knowledge, software distribution tools (Ivanti, SCCM), smartphone configuration
Technologies
ServiceNow, Windows Server, Active Directory, Group Policy, O365, Windows 10, macOS, Ivanti, SCCM, WDM
Responsibilities
Log, prioritize, and resolve tickets using ServiceNow; configure and deploy end-user devices; support user onboarding and offboarding; provide onsite IT support including desk setups and office moves; support meeting room and collaboration technology; maintain IT asset records; act as escalation point for Level 1 analysts
Seniority
Mid-level IC