Partner Success Manager
Core
Manage a portfolio of active partner-delivered customer engagements from onboarding through completion and adoption, ensuring successful outcomes and business value.
Role type
Senior Partner Success Manager (Strategic IC)
Builds
Partner-led customer engagements, scalable success frameworks, and operational processes
Domain
B2B Services, AI, Cloud, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, risk diagnosis, stakeholder influence, escalation management, adoption strategy, process development, AI tool utilization, cross-functional collaboration
Preferred skills
Consulting/Systems Integrator background, global delivery coordination, co-investment program administration, executive QBR leadership
Technologies
AI tools, Large Language Models (LLMs), SaaS platforms
Responsibilities
Own portfolio of concurrent customer engagements; conduct business reviews with customers and partners; lead weekly portfolio reviews to identify at-risk engagements; monitor adoption and usage metrics; develop repeatable methodologies and governance models; leverage AI for analysis and decision-making.
Seniority
Senior, hands-on IC with strategic oversight
