Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02
Core
Handle customer calls, create quotations and orders, expedite deliveries, and provide first-level technical assistance for product requirements.
Role type
Customer Service Representative (Onsite)
Builds
Customer support and order management for automotive brands
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
Bilingual French and Spanish, English proficiency, CRM portal usage, SAP system usage, catalogue knowledge, first-level technical assistance, delivery time communication
Preferred skills
Business or commercial education, contact centre experience, technical field interest, commercial mindset
Technologies
CRM agent portal, SAP
Responsibilities
Handle calls through CRM agent portal, Create quotations and orders via SAP system, Expedite and communicate expected delivery times to customers, Offer basic product advice to individual customer needs, Provide first level technical assistance to help customers identify their requirements for products and services, Call back customers
Seniority
Individual Contributor