Customer Service Representative (English/Spanish Bilingual)
Core
Deliver professional, friendly, and solutions-focused customer support via phone, live chat, and email for fleet accounts, owner-operators, and consumers.
Role type
Customer Service Representative
Builds
Customer support interactions across Fleetworthy's toll management, weigh station bypass, and safety/compliance product suite
Domain
Transportation / Fleet Management / SaaS
Deliverable
client delivery
Required skills
Multi-channel support (phone, chat, email), issue investigation and resolution, CRM data management, MS Office (Excel), bilingual communication (English/Spanish)
Preferred skills
Bilingual (English/Spanish), Salesforce proficiency, Associate degree in Business/Communications, 1-2 years customer service experience
Technologies
Salesforce, MS Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Serve as first point of contact for inquiries; investigate and resolve billing and account issues; maintain and update customer accounts in internal platforms and CRM; collaborate with internal partners to ensure timely resolutions.
Seniority
Junior, individual contributor