Specialist, Customer Success - Trilingual - Portuguese
Core
Support an existing customer base to cultivate strong relationships, ensure satisfaction, and address concerns over the customer lifecycle.
Role type
Customer Success Specialist
Builds
Customer relationships and product adoption
Domain
Customer Success / Client Services
Deliverable
client delivery
Required skills
Customer relationship management, product knowledge, communication (phone/email), data documentation, objection handling, survey administration
Preferred skills
None stated
Technologies
Contact search and productivity tools, computer systems
Responsibilities
Manage high volume of customer contacts via phone and email, conduct health checks to gauge satisfaction, document feedback and metrics, capture Voice of the Customer, address customer roadblocks, promote positive customer experience
Seniority
Individual Contributor