Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence
Core
Design, implement, and manage AWS solutions for customers, focusing on cloud migration, architecture, and integrating conversational AI (voice/chat) into contact center experiences.
Role type
Senior IC cloud delivery consultant (conversational AI focus)
Builds
Enterprise cloud computing initiatives, scalable AWS solutions, and generative AI contact center features
Domain
Cloud computing + Conversational AI (Voice/Chat)
Deliverable
production ML models | product features
Required skills
Cloud architecture, REST APIs, conversational AI frameworks (NLX, Rasa, Dialogflow, Lex), generative AI integration, prompt engineering, data preparation
Preferred skills
AWS Professional certifications, security/compliance (HIPAA, GDPR), automation scripting (Terraform, Python), Amazon Connect/Lex expertise, pre-sales communication
Technologies
AWS, NLX, Rasa, Dialogflow, Lex, Azure Bot Service, Terraform, Python
Responsibilities
Designing and implementing complex, scalable, and secure AWS solutions; Providing technical guidance and troubleshooting support; Collaborating with stakeholders to gather requirements and propose migration strategies; Acting as a trusted advisor on industry trends and emerging technologies; Sharing knowledge through mentoring and creating reusable artifacts
Seniority
Senior, hands-on IC