Senior AI Conversation Designer
Core
Design and implement AI-driven conversational solutions (chatbots, voicebots, knowledge assistants) for enterprise customers using the NICE CXone Cognigy platform.
Role type
Senior Individual Contributor Conversational Designer (AI)
Builds
Scalable AI agents and conversational workflows for enterprise clients
Domain
Customer Experience (CX) / Artificial Intelligence / Contact Center Technology
Deliverable
production ML models | product features
Required skills
NLU/NLP/LLM configuration, API integration, CRM integration, dialog flow design, user journey mapping, technical documentation, system testing, architectural judgment
Preferred skills
Generative AI model knowledge, agentic AI patterns, multimodal interaction design, Postman/Swagger proficiency, Lucidchart/Visio
Technologies
NICE CXone, Cognigy, NLU, NLP, LLM, APIs, CRMs, Postman, Swagger, Lucidchart, Microsoft Visio
Responsibilities
Lead complex AI implementations from pilot to deployment; configure NLU, IVR, ASR, and digital channels; design intuitive dialog flows and user journeys; integrate systems across CRMs and APIs; mentor colleagues on AI configuration; create technical documentation and functional demos.
Seniority
Senior, hands-on IC