Senior Account Manager (Secteur Travel)
Core
Senior Account Manager responsible for developing, nurturing, and retaining client relationships in the Travel sector, driving business growth, and ensuring high-quality service delivery.
Role type
Senior Account Manager (BPO/Technology Services)
Builds
Strategic account plans, long-term client partnerships, and tailored solutions for Travel sector clients.
Domain
Business Process Outsourcing (BPO) and Technology Services
Deliverable
client delivery
Required skills
Account management, strategic planning, financial KPI management, C-level engagement, risk management, data analysis, CRM proficiency
Preferred skills
Industry sector expertise, cross-selling/up-selling strategies, collaborative problem-solving
Responsibilities
Develop and execute strategic account plans to maximize market share and meet financial KPIs; Act as the first point of escalation for clients to resolve issues and exceed expectations; Collaborate with internal teams and Portfolio Leaders to align account activities with business goals; Monitor and report on account performance and client feedback; Mitigate financial, competitive, and technological risks.
Seniority
Senior, hands-on IC