Specialist, Customer Acquisition (Account Manager/Sales Agent)
Core
End-to-end sales execution for assigned clients, driving renewals, upsells, and new business acquisition to meet revenue quotas.
Role type
Account Manager / Sales Agent
Builds
Renewals, services, and new client contracts
Domain
B2B Sales / Customer Success
Deliverable
client delivery
Required skills
sales pipeline management, revenue forecasting, product knowledge, objection handling, CRM data management, outbound communication, lead qualification, contract renewal
Preferred skills
upsell/cross-sell strategy, competitive pressure management
Technologies
CRM systems
Responsibilities
Manage and execute sales pipeline plans to meet targets; provide weekly/monthly/quarterly sales forecasts; initiate steps to resolve customer concerns and roadblocks; manage high volume of outbound customer contacts via phone and email; maintain CRM data accuracy; handle objections to retain or win customers; coordinate with extended teams to optimize upsell/cross-sell opportunities.
Seniority
Individual Contributor