NOC Engineer
Core
Advanced troubleshooting and resolution for escalated incidents to ensure service restoration within SLA.
Role type
Senior NOC Engineer (Incident Response)
Builds
Service stability and operational continuity
Domain
IT Operations / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/Linux OS, networking fundamentals, AWS, Azure, cloud computing, log analysis, ITSM tools, scripting (PowerShell, Bash, Python)
Preferred skills
Advanced diagnostics, incident escalation, SOP improvement
Technologies
Windows, Linux, AWS, Azure, ITSM tools, PowerShell, Bash, Python
Responsibilities
Investigate and resolve incidents escalated by Level 1, Perform advanced diagnostics using logs and configurations, Apply fixes or workarounds to restore services, Escalate critical issues to Incident Manager, Collaborate with application and infrastructure teams, Document troubleshooting steps and resolution details
Seniority
Mid-Senior, hands-on IC
