Director, Customer Value
Core
Strategic partner to senior leadership of major Middle East enterprises to drive measurable business outcomes from Adobe investments, focusing on digital experience, loyalty, and personalized engagement.
Role type
Director, Customer Value (Strategic IC)
Builds
Joint value roadmaps, executive governance frameworks, and business impact narratives for enterprise clients.
Domain
Enterprise SaaS / Digital Experience / Middle East Market
Required skills
Strategic customer engagement, executive partnership, value governance, cross-functional orchestration, business acumen, digital transformation strategy, stakeholder management, storytelling, commercial acumen
Preferred skills
MarTech platforms, customer data, personalization, travel/hospitality/retail industry experience, Middle East business environment knowledge
Technologies
Adobe Experience Platform, Adobe Experience Manager, GenStudio, Adobe Firefly, Adobe Acrobat Studio, Adobe Express, Creative Cloud
Responsibilities
Partner with customer executives to define shared vision and value roadmaps; orchestrate cross-functional alignment between Sales, Customer Success, and Product; establish executive governance and business review cadences; build trusted relationships with C-suite stakeholders; advocate for customer transformation outcomes internally and externally.
Seniority
Director, Strategic Leadership
