Senior Consultant Expérience Client/Transformation digitale H/F
Core
Senior consultant leading digital transformation and customer experience strategy projects for clients across various sectors.
Role type
Senior IC management consultant (digital transformation & CX)
Builds
Digital transformation strategies, customer experience roadmaps, CRM implementations, and omnichannel client journeys.
Domain
Consulting / Digital Transformation / Customer Experience
Deliverable
product features
Required skills
Digital strategy, customer experience management, project management, team coordination, CRM implementation, omnichannel strategy, change management, stakeholder management, agile methodologies
Preferred skills
Product management, marketing strategy, e-commerce, analytics, organizational change
Technologies
CRM platforms, web platforms, analytics tools
Responsibilities
Define and implement digital transformation or customer experience strategies aligned with business objectives; coordinate and lead multi-disciplinary teams (digital, marketing, IT, agencies); deploy and monitor digital solutions; train client teams on new processes and agile principles; contribute to internal recruitment and business development; mentor junior consultants.
Seniority
Senior, hands-on IC
