Client Success Director
Core
Strategic partner to executive-level advertisers and agencies, owning end-to-end account strategy, value realization, and risk management in performance media.
Role type
Senior Individual Contributor, Strategic Account Director
Builds
Strategic account plans, QBRs, and growth opportunities for enterprise advertisers in Retail Media, Paid Search, and Paid Social.
Domain
Digital Marketing / Performance Media / Ecommerce
Required skills
Executive relationship management, commercial acumen, digital marketing strategy, account health management, QBR leadership, CRM hygiene, cross-functional project coordination, AI tool adoption
Preferred skills
Experience with Skai or comparable performance marketing platforms, Amazon/Google/Meta certifications, MBA
Technologies
Skai platform, AI tools, CRM systems
Responsibilities
Own the customer journey end-to-end for strategic accounts, lead Quarterly Business Reviews with quantified outcomes, maintain multi-threaded relationship maps with executive sponsors, drive account recovery tactics, partner with Product and Sales to capture market opportunity, advise on publisher and vertical best practices, manage multiple strategic accounts simultaneously.
Seniority
Senior, hands-on IC