Associate Director, Account Management
Core
Manage a portfolio of strategic global accounts, deepening client relationships and driving growth through consultative selling and commercial negotiations.
Role type
Associate Director, Account Management
Builds
Strategic account plans, multi-service proposals, and commercial contracts for global enterprise clients.
Domain
Business Process Outsourcing (BPO) and Enterprise Services
Deliverable
client delivery
Required skills
Strategic account management, consultative selling, commercial negotiation, RFP/RFI/RFQ management, CRM proficiency (Salesforce), stakeholder management, business analysis
Preferred skills
Experience in Content Moderation, Financial Crime & Compliance, Trust & Safety, or B2B environments, MBA
Technologies
Salesforce, Microsoft Office Suite
Responsibilities
Serve as primary point of contact for assigned accounts, develop and execute forward-looking account plans, lead contract renewals and negotiations, manage the sales lifecycle for upsell opportunities, partner with cross-functional teams to ensure delivery excellence
Seniority
Senior, hands-on IC