Sr. People Solutions Business Partner
Core
Lead HR activities including employee engagement, relations, compensation, and talent management to support business strategy at a contact center.
Role type
Senior HR Business Partner (People Solutions)
Builds
High-performing culture and HR solutions for a large-scale contact center.
Domain
Human Resources / Business Process Outsourcing (BPO)
Required skills
Canadian employment law expertise, ESA knowledge, Ministry of Labor experience, HR analytics, conflict resolution, project prioritization, data interpretation, HR technology adoption
Preferred skills
University degree, HR certification, Workday experience, large-scale contact center HR operations
Technologies
Microsoft Office (Advanced Excel), HR analytics tools, generative AI, Workday
Responsibilities
Lead and implement HR activities for employee engagement and relations; Serve as a trusted advisor to management on performance and policies; Lead team response to complex employee concerns and workplace investigations; Facilitate HR learning sessions and training programs; Analyze HR metrics and develop visual reports; Manage HR communication materials for new processes.
Seniority
Senior, hands-on IC