HR Specialist / HR Manager
Core
Managing the full employee lifecycle, employee relations, and HR compliance in a BPO/operational environment.
Role type
Senior HR Specialist / HR Manager (via careerplan.io/jobs/BA-006-BE-17B-FF-60A-hr-specialist-hr-manager-at-resolvglobal)
Builds
Employee experience and operational HR processes
Domain
Human Resources / BPO / Contact Center
Deliverable
dashboards & analysis
Required skills
Employee relations, performance management, Philippine labor law compliance, conflict resolution, recruitment support, HR policy implementation, disciplinary process management, HR documentation, HR reporting, HRIS proficiency
Preferred skills
BPO/high-volume operational HR experience, multi-shift workforce support, senior leadership collaboration, payroll coordination, HR data management
Technologies
Microsoft Office, HRIS
Responsibilities
Manage day-to-day HR activities across the employee lifecycle, Partner with managers and leadership on employee relations and performance management, Handle sensitive employee issues professionally, Guide managers and employees on HR policies, Support disciplinary and corrective action processes, Ensure compliance with Philippine labor laws, Oversee and maintain accurate employee records, Support recruitment and retention initiatives, Identify recurring issues and recommend solutions, Assist with HR reporting and process improvements
Seniority
Senior, hands-on IC
