Senior Customer Success Manager
Core
Drive adoption and value realization of Adobe Experience Cloud solutions for leading enterprise clients through strategic partnerships and executive engagement.
Role type
Senior Customer Success Manager (Enterprise MarTech)
Builds
Strategic partnerships, Mutual Action Plans (MAPs), and scalable customer success methodologies.
Domain
MarTech / Customer Experience (CX) / Adobe Experience Cloud
Deliverable
client delivery
Required skills
Strategic session facilitation, C-level partnership building, risk mitigation, scalable methodology development, executive communication, creative problem-solving
Preferred skills
MBA or advanced degree, AI industry trends knowledge, CX platform expertise, team leadership and mentoring
Technologies
Adobe Experience Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
Responsibilities
Own customer success focusing on value realization and renewals; Develop and maintain Mutual Action Plans with customer executives; Lead strategic sessions to drive value and share insights; Conduct Strategic Business Reviews and executive success forums; Identify and mitigate customer risk; Champion Customer Success methodologies to exceed performance metrics; Build scalable approaches to improve the organization.
Seniority
Senior, hands-on IC with leadership responsibilities
