Customer Success Engineer
Core
Customer-facing engineer partnering with 5-7 strategic clients to drive value realization, ROI, and delivery of Adobe Experience Manager (AEM) cloud solutions.
Role type
Senior Customer Success Engineer (Technical Operations)
Builds
AEM cloud solutions and digital marketing platforms for enterprise clients
Domain
Digital Marketing / Enterprise SaaS
Required skills
Linux operations, Front-end development (JavaScript, CSS), Cloud operations (AWS, Azure, GCP), CI/CD tools, Operational monitoring (New Relic, Splunk), AEM knowledge
Preferred skills
Account management with Fortune 500 clients, Digital marketing technology expertise, SaaS/Managed Services experience, Experience in highly secure environments (FSI)
Technologies
AEM, AWS, Azure, GCP, Linux, Apache, CDN, WAF, DNS, Java, JavaScript, CSS, New Relic, Icinga, Splunk
Responsibilities
Manage long-term client relationships and act as technical operation advisor; Resolve technical issues and root causes for customer production websites; Coordinate technical implementations and account customization; Lead customer support and project management for professional services requests; Partner with internal teams to drive strategic roadmaps.
Seniority
Senior, hands-on IC
