Quality Assisstant
Core
Manage end-to-end consumer complaint handling, root cause analysis, and risk assessment for product quality in a manufacturing or FMCG setting.
Role type
Quality Assistant (Consumer Complaint Management)
Builds
Corrective and preventive actions (CAPA) to resolve product quality issues and improve consumer satisfaction.
Domain
Food & Beverage / FMCG / Quality Management
Deliverable
dashboards & analysis
Required skills
Root cause analysis (5 Whys, Fishbone), Data analysis (Excel), Documentation management, Risk assessment, Cross-functional collaboration, Regulatory compliance knowledge
Preferred skills
Food Science or Microbiology degree, 1-3 years in quality/food safety, Knowledge of HACCP and QMS
Technologies
Excel, Complaint management systems
Responsibilities
Record, classify, and close consumer complaints; Investigate issues and define CAPA; Analyze complaint data for trends; Support audits and ensure regulatory compliance; Collaborate with operations, supply chain, and R&D.
Seniority
Junior, hands-on IC