Customer Care Agent ( UAE National )
Core
Manage assigned customer complaints from receipt to closure by conducting investigations, coordinating with stakeholders, and providing compliant resolutions.
Role type
Customer Care Agent (Complaints Management)
Builds
Customer complaint resolutions and service recovery
Domain
Banking and Finance
Deliverable
client delivery
Required skills
complaint investigation, stakeholder coordination, root cause analysis, regulatory compliance, written communication, CRM proficiency
Preferred skills
experience with escalated and regulatory cases, knowledge of consumer products and services (via careerplan.io/jobs/14-007-31-379-customer-care-agent-uae-national-at-cbd)