Quality & Customer Service Department Student
Core
Support quality and regulatory management of customer service activities, including handling inquiries, complaints, documentation, and compliance with GMP and Ministry of Health requirements.
Role type
Quality & Customer Service Department Student
Builds
Customer questionnaires, quality certificates, reports, change control notifications, and product dossiers for regulatory submission.
Domain
Life Sciences / Manufacturing / Regulatory Compliance (via careerplan.io/jobs/E9-00A-3F-070-quality-customer-service-department-student)
Deliverable
client delivery
Required skills
Root Cause Analysis, CAPA management, GMP compliance, batch record handling, regulatory reporting, stakeholder coordination, analytical problem-solving, organizational skills.
Preferred skills
Experience with information and quality documentation systems (Priority, Monday, DOT), familiarity with factory/distribution center environments.
Technologies
Monday, DOT, Microsoft Office (Excel, Word, PowerPoint), Priority.
Responsibilities
Receive and manage customer inquiries via multiple channels; open and monitor customer complaints in the DOT system; collect samples and data for investigations; participate in Root Cause Analysis and trend identification; prepare monthly complaint reports and follow up on CAPA; submit product dossiers to the Ministry of Health; review quality agreements and prepare change control letters.
Seniority
Student / Entry-level