Product Complaints Supervisor
Core
Oversee product-complaint investigations, monitor investigation quality, and ensure work meets regulatory requirements in the medical device/pharmaceutical industry.
Role type
Senior IC Product Complaints Supervisor with people-management responsibilities
Builds
Improved complaint handling processes, quality, efficiency, and productivity
Domain
Medical device / Pharmaceutical / Quality Assurance
Required skills
Root-cause analysis, problem-solving, data analysis, reporting, Microsoft Office Suite, SAP, regulatory compliance knowledge, team management, resource allocation, performance evaluation
Preferred skills
People-management experience, intermediate-level Microsoft Office Suite, experience with complaint-investigation software
Technologies
SAP, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Oversee product-complaint investigations, monitor investigation quality, prepare reports and analyze complaint data, respond to internal and external customer inquiries, support internal and external audits, manage daily team operations, recruit, train, and develop individual contributors, set clear expectations and conduct job appraisals, guide complaint personnel in day-to-day work
Seniority
Senior, hands-on IC with people-management duties