Enterprise Service Desk Specialist II
Core
Provide remote technical support and troubleshoot hardware, network, and software issues for employees across the DriveTime family of companies.
Role type
Senior IT Support Specialist (Service Desk)
Builds
IT service incidents and requests resolution
Domain
Automotive Finance & Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network management, troubleshooting, Azure Active Directory, Windows/macOS/Linux, Microsoft Office 365, Citrix, Thin Clients, Duo, Okta
Preferred skills
CompTIA A+/Network+/Security+/CCNA/MCSA, technical documentation, Genesys, VPN, remote access software
Technologies
Azure Active Directory, Windows, macOS, Linux, Microsoft Office 365, Teams, Outlook, Word, Excel, Duo, Okta, Citrix, Thin Clients, Genesys
Responsibilities
Answer inbound service desk phone calls and manage IT service incidents; Troubleshoot and resolve computer, network, printer, and peripheral issues; Configure and install IT equipment remotely; Prioritize and research support tickets to ensure timely resolution; Conduct regular software and access audits; Identify security gaps and vulnerabilities; Document issues, solutions, and training gaps.
Seniority
Mid-level, hands-on IC
