Global Technology Services Engineer
Core
Primary point of contact for global technology support requests, diagnosing and resolving technical issues across end-user computing platforms, enterprise applications, and collaboration tools.
Role type
Senior Service Desk Engineer (IT Support)
Builds
High-quality support experience and continuous improvement of support operations
Domain
Financial services IT infrastructure and enterprise support
Deliverable
client delivery
Required skills
Windows/Mac troubleshooting, Microsoft 365 administration, Active Directory management, networking diagnostics, endpoint management, mobile device management, ITSM platform usage, knowledge base creation, shift handover coordination, automation identification, root-cause analysis
Preferred skills
Financial services environment experience, trading platform exposure (e.g., Bloomberg), HDI-SCA certification, CompTIA A+ certification, ITIL Foundation certification
Technologies
Windows, Mac, Microsoft 365, Active Directory, ServiceNow, Jira, Bloomberg
Responsibilities
Provide high-quality technical support via phone, chat, email, and self-service channels; Diagnose and resolve incidents across end-user technologies and enterprise applications; Troubleshoot identity, networking, and endpoint issues; Deliver first-contact resolution and manage tickets in the ITSM platform; Escalate complex issues with clear technical documentation; Create and maintain knowledge base content; Participate in structured shift handovers; Identify opportunities for automation and process improvements
Seniority
Mid-level, hands-on IC