Specialist, Customer Success (Vietnamese Speaker)
Core
Support an existing customer base to cultivate strong relationships, ensure satisfaction, and address concerns via phone and email.
Role type
Customer Success Specialist
Builds
Customer relationships and product adoption
Domain
Customer Success / SaaS
Deliverable
client delivery
Required skills
Customer relationship management, phone and email communication, product knowledge, health checks, feedback documentation, objection handling
Preferred skills
None stated
Technologies
Contact search and productivity tools, computer systems
Responsibilities
Manage high volume of customer contacts and communications, conduct health checks to gauge satisfaction, document and track qualitative and quantifiable feedback, capture Voice of the Customer, address customer concerns and roadblocks, promote positive customer experience
Seniority
Individual Contributor