Specialist, Customer Success (Vietnamese Speaker)
Core
Support existing customer base to cultivate relationships, ensure satisfaction, and address concerns throughout the customer lifecycle.
Role type
Customer Success Specialist
Builds
Customer relationships and product adoption
Domain
Customer Success / SaaS
Deliverable
client delivery
Required skills
high-volume phone and email communication, product knowledge, health check execution, feedback documentation, objection handling, stakeholder collaboration
Preferred skills
none stated
Technologies
contact search tools, productivity tools, computer systems
Responsibilities
manage high volume of customer contacts via phone and email, conduct recurring health checks to gauge satisfaction, document qualitative and quantifiable feedback, capture Voice of the Customer metrics, initiate steps to address customer roadblocks, collaborate with teams to promote positive customer experience