Specialist, Customer Success (English Speaker)
Core
Support an existing customer base to cultivate strong relationships, ensure satisfaction, and address concerns throughout the customer lifecycle.
Role type
Customer Success Specialist
Builds
Customer relationships and product adoption
Domain
Customer Success / SaaS
Deliverable
client delivery
Required skills
Customer relationship management, product knowledge, communication (phone/email), data documentation, objection handling, feedback analysis
Responsibilities
Manage high volume of customer contacts via phone and email, conduct health checks to gauge satisfaction, document qualitative and quantifiable feedback, address customer concerns and roadblocks, capture Voice of the Customer metrics, collaborate with teams to promote positive customer experience