Specialist, Customer Success (English Speaker)
Core
Support existing customers to cultivate strong relationships, ensure satisfaction, and drive product usage throughout the customer lifecycle.
Role type
Customer Success Specialist
Builds
Customer relationships and product adoption
Domain
Customer Success / SaaS
Deliverable
client delivery
Required skills
customer relationship management, product knowledge, communication, data tracking, objection handling, survey analysis
Responsibilities
Manage high volume of customer contacts via phone and email, conduct recurring health checks to gauge satisfaction, document and track qualitative and quantifiable feedback, address customer concerns and roadblocks, capture Voice of the Customer metrics, promote positive customer experience with teams
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