Specialist, Customer Success (Korean Speaker)
Core
Specialist, Customer Success (Korean Speaker) responsible for demonstrating product value, selling, and renewing contracts through high-volume outbound phone and email engagement.
Role type
Specialist, Customer Success (Sales/Renewals)
Builds
Customer retention and new contract acquisition
Domain
B2B Sales / Customer Success
Deliverable
client delivery
Required skills
Korean language, outbound sales communication, CRM management, sales forecasting, product knowledge, objection handling, lead qualification
Responsibilities
Provide accurate weekly/monthly/quarterly sales forecast, manage high volume of customer contacts through phone and email (majority outbound), initiate steps to help customer concerns/roadblocks, manage external competitive pressures and handle objections, maintain the customer management system (CRM), undertake sales motions including lead qualification, lead conversion, health checks, and renewing contracts
