Specialist, Customer Success (Korean Speaker)
Core
Drive customer acquisition, contract renewals, and retention by engaging with clients to demonstrate product value and overcome objections.
Role type
Specialist, Customer Success (Sales-focused)
Builds
Customer relationships and revenue through outbound engagement and contract management
Domain
B2B Sales / Customer Success
Deliverable
client delivery
Required skills
sales forecasting, product knowledge, objection handling, CRM management, lead qualification, contract renewal, outbound communication
Preferred skills
technical understanding of services, managing competitive pressures
Technologies
CRM systems
Responsibilities
Provide accurate weekly/monthly/quarterly sales forecasts; initiate steps to resolve customer concerns and roadblocks; manage high volume of outbound phone and email contacts; maintain CRM data; execute sales motions including lead conversion and health checks; handle objections to retain or win customers
Seniority
Specialist, individual contributor