Manager of Product Operations – Customer Engagement
Core
Lead the alpha/beta customer engagement program to manage customer identification, recruitment, and engagement while transforming manual processes into automated solutions for product development.
Role type
Manager of Product Operations (Customer Engagement)
Builds
Scalable, automated customer engagement processes and strategic partnerships for product testing
Domain
Healthcare technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, change management, process transformation, cross-functional influence, data fluency, strategic thinking, operational execution
Preferred skills
Experience in product operations, product management, or customer engagement within healthcare or B2B SaaS
Technologies
Analytics tools, digital collaboration platforms
Responsibilities
Lead team through transformation while maintaining operational excellence in alpha/beta programs; Evolve processes from manual to automated and scaled; Strengthen partnerships with Customer Success Managers; Deliver executive-level insights on engagement metrics and feedback; Shape the future of customer engagement with autonomy
Seniority
Manager, hands-on leadership
