Product Operations Manager, Claude.ai (Consumer & Growth)
Core
Embed within the Claude.ai product team to manage model performance, launch readiness, and the general operating model for consumer-facing AI features.
Role type
Product Operations Manager (Consumer & Growth)
Builds
Operational frameworks for model performance, launch checklists, and feedback-loop systems connecting users to product iterations.
Domain
Artificial Intelligence / Large Language Models / Consumer Software
Deliverable
product features
Required skills
Program management, launch readiness, cross-functional coordination, issue triage, process design, stakeholder influence, ambiguity navigation
Preferred skills
Application-layer AI product experience, startup 0-to-1 background, EAP or beta program experience
Technologies
None explicitly listed
Responsibilities
Operationalize model performance via prompting-update tracking and go/no-go decision making; Own launch readiness including checklists and coordination with external teams; Run team operations for Claude.ai & Growth; Invest in feedback-loop systems for consumer user intake and synthesis; Coordinate across functions without formal authority
Seniority
Mid-Senior, hands-on IC
