Tech/Systems Support Analyst
Core
Handling customer inquiries, processing orders, and providing product support via multiple channels for life sciences clients.
Role type
Tech/Systems Support Analyst (Contact Center)
Builds
Customer service interactions and order processing workflows
Domain
Life Sciences / Healthcare Intelligence
Deliverable
client delivery
Required skills
Contact center operations, multi-channel communication, order processing, data entry, customer escalation handling, device training delivery, KPI monitoring, critical thinking, problem-solving, attention to detail, typing proficiency (50 wpm), shift flexibility
Preferred skills
Pharmaceutical customer service experience, patient support experience
Technologies
None explicitly stated
Responsibilities
Responding to written and telephone inquiries, liaising with departments to resolve issues, conducting customer escalation investigations, processing orders and returns, entering data, reporting adverse events and product complaints, monitoring issues from start to resolution, delivering device training over the phone
Seniority
Mid-level, hands-on IC
