Analyst, Product Complaint I
Core
Handling inbound and outbound interactions from patients, healthcare professionals, and customers to identify, document, and route product quality complaints and safety information.
Role type
Product Complaint Analyst
Builds
Compliant intake of product quality and safety data for internal quality and safety teams
Domain
Healthcare / Pharmacovigilance
Deliverable
client delivery
Required skills
Product complaint identification, adverse event reporting, data entry accuracy, CRM system usage, multi-channel communication (phone/email), regulatory compliance adherence, case documentation
Preferred skills
Life sciences or pharmacy background, experience in contact centers or customer service, ability to handle sensitive/emotional calls
Technologies
CRM systems, complaint management systems, call platforms
Responsibilities
Handle inbound and outbound contacts from patients and healthcare professionals; Document product complaints and adverse events in designated systems; Follow up with callers and third parties to gather missing information; Escalate complex or sensitive cases to senior analysts or safety teams; Adhere to global and local procedures for data privacy and call handling.
Seniority
Individual Contributor