Director, Business Operations, IQVIA Digital
Core
Establish, scale, and operate a joint RFP and Business Operations function to improve sales execution, deal velocity, and revenue realization across the full commercial lifecycle.
Role type
Director, Business Operations (Commercial Leadership)
Builds
Centralized RFP capability, commercial systems (Salesforce, Workfront), KPI frameworks, and contracting/invoicing workflows for IQVIA Digital's digital portfolio.
Domain
Healthcare Technology / Digital Solutions / Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
RFP lifecycle management, commercial operations leadership, cross-functional stakeholder management, CRM and workflow system administration, KPI framework design, contract and pricing coordination, team building and development
Preferred skills
Experience scaling operations across multi-product portfolios, expertise in healthcare/pharma commercial models, proficiency with Workfront and Salesforce
Technologies
Salesforce, Workfront
Responsibilities
Lead and scale the centralized RFP function across all client segments; Design and govern a centralized KPI framework for commercial and operational metrics; Administer and optimize Workfront for commercial intake and workflow management; Standardize contracting, pricing, and invoicing processes; Build and lead the joint RFP and Business Operations team
Seniority
Director, strategic leadership with hands-on execution
