Site Support Engineer 1
Core
Provide remote second-tier IT support to end-users, restoring service and identifying/correcting core problems.
Role type
Site Support Engineer
Builds
IT service restoration and system modifications
Domain
Information Technology / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC software troubleshooting, Microsoft operating systems, email systems, Microsoft server technologies, workstation technologies, networking technologies, system administration, problem resolution, user training, guidance to junior staff
Preferred skills
Bachelor's Degree in Computer Science
Technologies
Microsoft operating systems, Microsoft server, Microsoft workstation, email systems
Responsibilities
Recreate user problems to resolve operating difficulties, Escalate complex problems to management, Adhere to IT policies and procedures, Provide creative solutions to enhance efficiency, Provide training to end-users, Guide less experienced Service Desk staff
Seniority
Entry to Mid-level, hands-on IC
