IT Support Specialist
Core
Provide IT help desk support, system administration, and maintenance for network environments, mobile devices, and local servers.
Role type
IT Support Specialist (System Administrator)
Builds
IT equipment, software updates, and documentation for help desk requests
Domain
Healthcare / Nonprofit IT
Deliverable
infrastructure
Required skills
troubleshooting, Microsoft Office (Word, Excel, Outlook), Mac computer familiarity, network administration, mobile device management, server maintenance, documentation
Preferred skills
Bachelor's degree in IT or Computer Science, 2+ years of help desk experience
Technologies
Excel, Mobile, Network
Responsibilities
Serve as system administrator for network environment, mobile device management platform, SaaS tools, and local servers; carry out routine maintenance and software update activities; maintain accurate documentation for help desk requests and procedures
Seniority
Mid-level, hands-on IC