Manager 2, Scheduling - James Patient Access - Polaris
Core
Manage and optimize patient scheduling operations and staff performance for The James Ambulatory Scheduling department to ensure access, service, and reimbursement.
Role type
Manager 2, Patient Access Scheduling
Builds
Centralized scheduling systems and processes for patient access
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Staff management and coaching, scheduling operations, regulatory compliance, budget assistance, process analysis, QA data collection, computer systems proficiency
Preferred skills
Healthcare experience, leadership in business administration or healthcare fields, project management
Technologies
Multiple computer systems with varying rules and operational methods
Responsibilities
Manage, guide, coach, and evaluate staff performance in Patient Access; monitor scheduling accuracy and process efficacy through reports and QA data; resolve operational issues; assist in budget development and new program implementation; ensure compliance with JCAHO and regulatory standards.
Seniority
Manager 2, People Leader