Director, Patient Access and Care Navigation
Core
Strategic and operational leadership over patient access, care navigation, and consumer experience functions within the Ambulatory Services Division, ensuring seamless transitions across the care continuum.
Role type
Director, Patient Access and Care Navigation
Builds
Scalable access models, scheduling workflows, and care navigation services for ambulatory offices and hospitals.
Domain
Healthcare / Ambulatory Operations
Deliverable
product features
Required skills
Strategic planning, cross-functional oversight, practice support and education, access model design, customer experience management, workforce management, regulatory compliance, performance analytics, stakeholder collaboration
Preferred skills
None stated
Technologies
Electronic health records (Epic), digital scheduling platforms, CRM tools
Responsibilities
Lead strategic direction and continuous improvement of access and navigation services; oversee scheduling, registration, referral, and call center operations; partner with practice leadership to build capabilities and standard work; develop scalable access models to reduce wait times; implement patient experience standards; coach and develop leaders; ensure regulatory compliance; monitor performance metrics; facilitate alignment across departments.
Seniority
Director, strategic & operational leadership