Patient Access Supervisor, Access Center, UT Health Austin
Core
Manages day-to-day operations of designated Access Center functions including patient registration, scheduling, referral coordination, and health information management within a healthcare system.
Role type
Supervisory healthcare operations manager
Builds
Efficient patient access workflows and service levels for a healthcare system
Domain
Healthcare administration / Patient Access
Deliverable
Dashboards & analysis
Required skills
Staff supervision, workflow coordination, compliance auditing, performance management, process improvement, conflict resolution
Preferred skills
Multi-site environment experience, supervisory leadership, training plan development
Technologies
Standard office equipment, call monitoring systems
Responsibilities
Oversee assigned functional areas within the Access Center, Assign tasks and monitor performance for assigned staff, Conduct audits of registration accuracy and referral completion, Analyze trends and recommend operational improvements, Coordinate with IT to resolve technical issues impacting workflow, Investigate and resolve patient or provider complaints
Seniority
Senior, hands-on IC