Executive Director of Access
Core
Senior operational leader designing and optimizing patient access strategy, call center operations, and scheduling for an employed physician enterprise to ensure seamless patient-provider connections.
Role type
Senior IC healthcare operations executive (patient access)
Builds
Centralized access functions, digital scheduling initiatives, and patient experience workflows
Domain
Healthcare / Ambulatory Operations / Patient Access
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Ambulatory access workflow expertise, workforce management, performance metrics analysis, digital scheduling strategy, referral management, capacity planning, executive presentation skills
Preferred skills
FACHE or FACMPE certification, telephony systems knowledge, IVR workflow design, patient portal integration
Technologies
Telephony systems, IVR workflows, online scheduling platforms, patient portals
Responsibilities
Execute enterprise access strategy aligned with growth and health equity; oversee call center operations and service levels; optimize provider templates and capacity; lead digital transformation initiatives to reduce wait times; manage referral intake and network optimization; collaborate with physician liaisons and marketing; partner with revenue cycle for front-end access integrity; lead and develop access leadership teams.
Seniority
Senior, hands-on IC