Manager, Patient Scheduling Center
Core
Plans, coordinates, and manages all activities of the Patient Scheduling Center to streamline scheduling, reduce wait times, and ensure timely patient access to outpatient care across multiple locations.
Role type
Manager, Patient Scheduling Center
Builds
Outpatient referral intake, appointment scheduling, and patient access workflows for primary care, specialty practices, therapies, and ancillary services.
Domain
Healthcare operations / Patient Access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational management, staff leadership, recruitment and retention, budgeting, data collection, relationship building, customer service focus, written and verbal communication
Preferred skills
Mastery of job content across multiple organizations, progressive responsibility in complex healthcare environments
Technologies
Paper, electronic referrals, phone systems
Responsibilities
Manage daily operations of outpatient referrals and scheduling at multiple locations, lead staff recruitment and training, manage departmental budget and hours, monitor staff productivity, collaborate with Director of Patient Access and outpatient departments, set customer service expectations
Seniority
Manager, operational leadership