Technical Account Manager
Core
Provide technical leadership, support, and strategic guidance to Proofpoint's enterprise customers, ensuring system performance and resolving complex security issues.
Role type
Senior Technical Account Manager
Builds
Customer success and retention for enterprise email security and data loss prevention solutions
Domain
Cybersecurity, Email Security, Data Loss Prevention (DLP)
Deliverable
client delivery
Required skills
Linux, SMTP, MySQL, Windows, Active Directory, Microsoft Exchange, crisis management, project management, technical strategy, stakeholder management
Preferred skills
Data Loss Prevention (DLP) solutions, information protection technologies, email security platforms
Technologies
Linux, SMTP, MySQL, Windows, Active Directory, Microsoft Exchange
Responsibilities
Independently provide ongoing technical leadership and support to strategic customers; Manage and monitor support interactions and customer escalations; Direct crisis and incident response; Create and deliver executive customer presentations; Develop deep understanding of customer's business and operational needs; Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment; Develop and oversee a comprehensive strategy to meet complex customer requirements; Plan and lead process improvement initiatives; Plan, document, and identify risks and challenges for production changes; Designs and implements solutions to complex problems
Seniority
Senior, hands-on IC