Technical Account Manager
Core
Technical Account Manager serving as a trusted advisor for enterprise customers deploying Privilege Access Management solutions, ensuring successful implementation and resolution of high-priority technical issues.
Role type
Senior Technical Account Manager (Customer Success)
Builds
Customer success and adoption of Delinea's Privilege Access services and product offerings
Domain
Cyber Security, Identity Security, Privileged Access Management (PAM), Cloud Infrastructure
Deliverable
client delivery
Required skills
Privilege Access Management (PAM) expertise, Enterprise infrastructure administration, Technical advisory, Project leadership, Executive reporting, Cross-functional coordination
Preferred skills
Experience with CyberArk, BeyondTrust, UNIX/Linux administration, IaaS (Azure/AWS), Scripting (PowerShell/Perl), Compliance knowledge (PCI/SOX/GLBA)
Technologies
Microsoft Active Directory, Windows Server, Microsoft Azure, Amazon Web Services, UNIX, Linux, NIS, LDAP, PowerShell, Perl, RabbitMQ, Microsoft SQL Reporting Services, Microsoft Clustering Services
Responsibilities
Serve as technical subject matter expert for Delinea's Privilege Access services; Act as customer trusted advisor for solution deployment and success; Monitor customer health and communicate results to sales/support/renewals teams; Deliver remote services including software configuration, onboarding, and training; Resolve high-priority customer issues impacting service delivery; Track bugs, releases, and vulnerabilities to proactively notify customers; Coordinate Early Beta Access programs and assist with testing; Conduct Quarterly Business Reviews and solution assessments via travel; Develop executive-facing reports on situational updates and escalation themes.
Seniority
Senior, hands-on IC with strategic advisory elements
