Senior Technical Account Manager
Core
Serve as a technical trusted advisor and subject matter expert for Delinea's Privilege Access Management platform, ensuring customer success, deployment, and resolution of high-priority issues for enterprise clients.
Role type
Senior Technical Account Manager (Customer Success)
Builds
Delinea's cloud-native Identity Security Platform and Privilege Access Management services (via careerplan.io/jobs/f525b8cf-6894-4d5c-9aef-79bbb672c1ca-senior-technical-account-manager-at-delinea)
Domain
Cyber Security, Identity Security, Privilege Access Management (PAM), Cloud Infrastructure
Deliverable
client delivery
Required skills
Privilege Access Management (PAM) expertise, Enterprise customer management, Technical advisory, Issue resolution, Project leadership, Cross-functional coordination, Executive reporting, UNIX/Linux administration, Microsoft Active Directory, IaaS (Azure/AWS), Scripting (PowerShell/Perl), Compliance knowledge (PCI/SOX/GLBA)
Preferred skills
Experience with CyberArk or BeyondTrust, NIS/LDAP administration, Network Storage Device Administration, Microsoft SQL Reporting Services, Microsoft Clustering Services, RabbitMQ, UNIX authentication/authorization (PAM/NSS/Kerberos)
Responsibilities
Act as customer trusted advisor for solution deployment and success; Monitor customer health and communicate with sales/support/renewals teams; Deliver remote services including configuration, onboarding, and training; Resolve high-priority service delivery issues; Track bugs/releases/vulnerabilities and proactively notify customers; Advocate for customers in Engineering/Product Management; Conduct Quarterly Business Reviews and solution assessments via travel; Develop executive-facing reports on situational updates and escalation themes.
Seniority
Senior, hands-on IC with strategic advisory elements