Customer Account Manager
Core
Primary point of contact for assigned customer accounts, managing the full order lifecycle from receipt to delivery and resolving issues to ensure customer satisfaction.
Role type
Customer Account Manager
Builds
Order fulfillment and customer service operations for reusable packaging solutions
Domain
Manufacturing / Supply Chain / Packaging
Deliverable
client delivery
Required skills
Order lifecycle management, order entry and maintenance, troubleshooting and root cause analysis, multi-system navigation (SAP, Salesforce), quote and purchase order change support, backup coverage
Preferred skills
ERP experience (SAP), ISO-certified manufacturing environment experience, customer loyalty strategies
Technologies
SAP, SharePoint, Salesforce, Teams
Responsibilities
Serve as primary point of contact for assigned customer accounts and sales personnel; Manage the full order lifecycle from receipt through product delivery; Perform order entry, edits, maintenance, status updates, and expedite requests; Provide support through direct and ACD phone lines; Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them; Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams; Support the sales team with quotes, purchase order changes, and customer inquiries
Seniority
Mid-level IC