Technical Account Manager, German speaking
Core
Provide technical leadership, support, and strategic guidance to Proofpoint's enterprise customers, ensuring system performance and resolving complex security issues.
Role type
Senior Technical Account Manager
Builds
Customer success and retention for enterprise cybersecurity clients
Domain
Cybersecurity, Email Security, Cloud Collaboration
Deliverable
client delivery
Required skills
Technical leadership, crisis management, executive presentation, project management, Linux, email protocols (SMTP), networking, system administration
Preferred skills
Cloud services knowledge, messaging management, proactive problem solving
Technologies
Linux, SMTP, MySQL, Windows, Active Directory, Microsoft Exchange
Responsibilities
Independently provide ongoing technical leadership and support to strategic customers; Manage and monitor support interactions and customer escalations; Direct crisis and incident response; Create and deliver executive customer presentations; Develop deep understanding of customer's business and operational needs; Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment; Develop and oversee a comprehensive strategy to meet complex customer requirements; Provide proactive recommendations that support the customer's requirements and roadmap; Plan and lead process improvement initiatives; Plan, document, and identify risks and challenges for production changes.
Seniority
Senior, hands-on IC