Customer Service Representative
Core
Outbound sales and customer service representative managing German and Walloon markets, handling order processing, dealer support, and customer activation.
Role type
Senior Customer Service Representative (Outbound Sales & Support)
Builds
Sales opportunities, order processing, customer relationships, and operational support for dealers.
Domain
Automotive parts distribution / Logistics
Required skills
Outbound sales, customer relationship management, order processing, administrative coordination, process optimization, Excel proficiency, multilingual communication
Preferred skills
Experience in outbound or commercial roles, additional languages beyond the core four
Technologies
Excel, telephone, email, webshops
Responsibilities
Proactively approach German/Dutch-speaking customers via phone/email to present products and promotions; act as backup for German customer service handling order processing and administration; serve as first point of contact for Ceka dealers coordinating mailboxes, complaints, and transport issues; activate Ceka dealers for webshop usage and inform them of product changes; collaborate with sales and procurement teams.
Seniority
Mid-level, hands-on IC