National Service Operations Manager
Core
Lead Install, Repair & Fix Service Operations across Australia, managing field technicians and service team leaders to ensure operational excellence and high customer satisfaction.
Role type
National Service Operations Manager (Field Service)
Builds
Field service operations for dental equipment installation, repair, and maintenance
Domain
Healthcare / Dental / Field Service Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership and coaching, Field-based technical service management, Operational efficiency and continuous improvement, Strategic project management, Data-driven decision making, Workforce planning and training program development, Advanced systems capability (ERP, CRM, BI tools), Stakeholder management, Commercial acumen, Problem-solving in complex situations
Preferred skills
Experience with grey area navigation, Change management, Customer-first mindset
Technologies
ERP, CRM, BI tools, Reporting platforms
Responsibilities
Lead and develop a high-performing service organization, Coach and mentor frontline leaders, Drive operational efficiency and continuous improvement initiatives, Enhance customer satisfaction through data-driven decisions, Implement strategic projects and service management processes, Build workforce planning and training programs
Seniority
Senior, hands-on IC