Head of Field Engineering Operations
Core
Architect systems, processes, and insights to scale a Field Engineering organization and enable Solutions Architects, Developer Success Engineers, and Technical Account Managers to deliver customer impact.
Role type
Director, Field Engineering Operations
Builds
Operational backbone for Field Engineering including capacity planning, territory alignment, and lifecycle management frameworks.
Domain
SaaS / Developer Infrastructure / Field Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations strategy, team building and leadership, Salesforce administration and architecture, GTM systems, capacity planning, territory design, resource allocation, KPI definition, data analysis (SQL), cross-functional partnership
Preferred skills
Building operations from ground up, developer tools/infrastructure experience, consumption-based pricing models, AI/automation tooling, internal tool building
Responsibilities
Design and optimize operational processes for Field Engineering teams, build and lead the Field Engineering Operations team, drive capacity planning and territory design, own pre- to post-sales lifecycle frameworks, define and maintain FE metrics and reporting infrastructure
Seniority
Director, strategic partner to VP-level leadership
