Regional Customer Service Leader – EMEA & Business Support
Core
Lead global Customer Service strategy and Order-to-Cash operations for EMEA customers, driving performance, continuous improvement, and digital/AI-enabled service transformation.
Role type
Senior Customer Service Leader (Regional)
Builds
EMEA Customer Service roadmap, regional KPIs, and a scalable Kuala Lumpur shared-services hub.
Domain
Life sciences, diagnostics, biotechnology, and high-tech filtration.
Required skills
Strategic planning, Lean/Six Sigma, B2B customer experience, Salesforce Service Cloud, AI-enabled service, team leadership, change management, stakeholder communication.
Preferred skills
SAP (S/4HANA), SAP Analytics Cloud, Power BI, generative/agentic AI, Lean Six Sigma certification, Prosci, European languages.
Technologies
Salesforce Service Cloud, SAP, SAP Analytics Cloud, Power BI.
Responsibilities
Deploy global strategy into regional roadmap, champion customer experience via voice-of-customer insights, lead continuous improvement using DBS, accelerate digital/AI adoption, develop leaders and build succession bench, govern business transitions and scale the KL team.
Seniority
Senior, hands-on IC with management responsibilities.
