Order Management Specialist
Core
Interact with customers via phone and email to identify needs, process sales orders, and resolve service issues including shipments, billing, and warranties.
Role type
Order Management Specialist
Builds
Sales orders and customer service resolutions
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
client delivery
Required skills
data entry, reviewing purchase orders and sales agreements, customer complaint documentation, basic problem-solving, procedural adherence
Preferred skills
Oracle or similar ERP, Salesforce, MS Office
Responsibilities
Act as a focal point for customers via email and phone, respond to and research customer concerns with urgency, provide quotes and process sales orders, document customer complaints, respond to shipment and billing issues, provide in-house training on non-technical customer support
Seniority
Individual Contributor, entry to mid-level