Account Manager, Service
Core
Liaison between external customers, sales engineers, and internal operations to manage orders and resolve issues.
Role type
Account Manager, Service
Builds
Customer order fulfillment and delivery coordination
Domain
Specialty materials (battery technologies, filtration, insulation)
Required skills
order processing, customer relationship management, pricing and quoting, delivery tracking, export order processing, communication, detail orientation, Microsoft Word/Excel
Preferred skills
manufacturing experience, SAP, US trade compliance (ITAR, NAFTA, Harmonized tariff rules)
Responsibilities
Receive and process customer orders and inquiries; maintain relationships with customers and commercial partners; ensure accurate order entry and realistic delivery dates; provide pricing, availability, and schedule information; track order activity and alert stakeholders of delivery problems; partner with Logistics to expedite delivery; serve as communication link between customers and commercial teams; work with Production Control, Purchasing, and Shipping to meet customer needs.
Seniority
Mid-level, 2-5 years experience